Holiday Inn Express Hotel & Suites Pensacola-West Navy Base By Ihg, Pensacola

My stay at the hotel was a mix of positives and negatives. The room, although clean and large with some charming details like rose petals and candlelight, lacked essential furniture like a closet and desk. The ongoing renovations were a surprise. The service overall was friendly and helpful, but the location, while near important facilities, felt a bit tight. Dining was tasty thanks to Mrs Chrissy, yet limited in options. Overall, the experience had its highs and lows.

My stay at the hotel had its ups and downs. The rooms were clean and the bed was comfortable, but they were way too small and had a strong musty odor that led to us having to request a room change. The service was helpful and courteous, but the staff seemed understaffed and could use some improvement in customer service. The location was awesome for my needs and very convenient to the airport, but the strong musty odor in the room affected the overall experience. The dining experience was great and exceeded my expectations, particularly thanks to Mrs Chrissy.

My stay at the hotel was a mixed experience. The room, though spacious and clean, had a strong musty odor, prompting a room change request. While advertised as non-smoking, it still had a lingering smell of smoke. On the positive side, the staff was very helpful and friendly. The location, although convenient for Navy Training facility and in the 'bayfront' area of Pensacola, felt a bit sketchy. The dining was a pleasant surprise with delicious options, especially the omelettes and sweets. However, there were minor issues with the facilities.